Refund help
Request a refund with the right information
Refund eligibility depends on the purchased product, plan, activation status and the terms shown at the time of purchase.
Before submitting a request
Check the purchase terms
Review the refund conditions shown on the product or pricing page and keep your order confirmation.
Collect order details
Include your order email, product, plan, payment reference, purchase date and reason for the request.
Contact support promptly
Send the complete information through the Contact page. The team will review eligibility and reply with the next step.
Important: do not publish payment credentials or full transaction details in public comments. Send them only through the official support route.